Frequently Asked Questions
Can I get PhoneTag for my whole company?
Absolutely, contact our corporate sales department at corporatesales@phonetag.com.
How will PhoneTag's voicemail system be different than my current system?
PhoneTag voicemail has all of the same features as your current voicemail service, with the additional feature that it converts all your messages to text and sends them to your phone via SMS text messages or email.
How are messages counted?
Any message that requires transcription is counted on your plan. We do not charge per SMS or per email sent, only by transcribed message. If caller hangs up before leaving a message, you will not be charged.
How do I record my own greeting?
To record your own greeting...
Dial 800-784-0457 from the phone you registered with PhoneTag
Press 0 for options
Press 1 for voice greetings
Record your voice greeting
Press 1 to accept your message and to save
How can I remove the PhoneTag prompt at the end of my voicemail greeting?
The PhoneTag prompt can be removed by clicking the 'My Account' tab above or at https://apps.simulscribe.com/member/login. Once you are logged in, the setting can be switched off under 'Account Settings.'
How do I get my pin number?
Visit the 'My Account' section of the PhoneTag.com website at https://apps.simulscribe.com/member/login and select "What's My Pin?"
How do I cancel my subscription?
You can cancel your subscription at any time logging in to the 'My Account' section of the PhoneTag.com website at https://apps.simulscribe.com/member/login and select cancel under the self-service tab.
Can I get PhoneTag for my whole company?
Absolutely, contact our corporate sales department at corporatesales@phonetag.com.
How will PhoneTag's voicemail system be different than my current system?
PhoneTag voicemail has all of the same features as your current voicemail service, with the additional feature that it converts all your messages to text and sends them to your phone via SMS text messages or email.
How are messages counted?
Any message that requires transcription is counted on your plan. We do not charge per SMS or per email sent, only by transcribed message. If caller hangs up before leaving a message, you will not be charged.
How do I record my own greeting?
To record your own greeting...
Dial 800-784-0457 from the phone you registered with PhoneTag Press 0 for options Press 1 for voice greetings Record your voice greeting Press 1 to accept your message and to save
How can I remove the PhoneTag prompt at the end of my voicemail greeting?
The PhoneTag prompt can be removed by clicking the 'My Account' tab above or at https://apps.simulscribe.com/member/login. Once you are logged in, the setting can be switched off under 'Account Settings.'
How do I get my pin number?
Visit the 'My Account' section of the PhoneTag.com website at https://apps.simulscribe.com/member/login and select "What's My Pin?"
How do I cancel my subscription?
You can cancel your subscription at any time logging in to the 'My Account' section of the PhoneTag.com website at https://apps.simulscribe.com/member/login and select cancel under the self-service tab.